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Return Policy

General Return Policy
Your satisfaction is our priority. If for any reason you are not satisfied with our product, please let us know. Note that we do everything to ensure that you receive the best quality product. We quality check all our products before it leaves our facility.

BabiLayers products can be exchanged or returned within 30 days of the purchase date. Items must be in new condition with tags and label still attached to the product.

Returns are shipped to the following address:
101 Hickey Boulevard
Suite A214
South San Francisco, CA 94080

Return Process:
If you need to return your BabiLayers product, please email info@babilayers.com. Please include your name, order number, and reason for return. Once we have acknowledged and replied to your email with a return number, please pack your product in a secure poly bag or durable box.

We recommend you return all items using a tracking method. BabiLayers is not responsible for packages not received if a tracking number is not provided.

All return packages must be prepaid and we do not accept C.O.D.

Please mail your package and include the following information: return number, contact number, and email address.
Once we receive your return, we will process the refund minus the original shipping cost within 7 business days in the original payment form. You will see the refund on your credit card statement or PayPal account within 1 billing cycle.

Exchange Process:
If you need to exchange your BabiLayers product, please email info@babilayers.com. Please include your name, order number, and reason for exchange. Once we have acknowledged and replied to your email with a return number, please pack your product in a secure poly bag or durable box.

We recommend you return all items using a tracking method. BabiLayers is not responsible for packages not received if a tracking number is not provided.

All return packages must be prepaid and we do not accept C.O.D.

Please mail your package and include the following information: return number, contact number, email address, the new BabiLayers product name for your replacement, and a check for the shipping cost of $7 or a money transfer via PayPal. We can’t ship out the new replacement without a check written to BabiLayers or a money transfer to info@babilayers.com via PayPal to cover the cost of the replacement shipment.
Once we receive your package, we will send out your new BabiLayers replacement within 2 business days.

If you have additional questions, please contact info@babilayers.com or 415-506-8459.